They must be accompanied by an adult at all times.
The onboard agent may require presentation of an official identity document in order to verify the age of the passenger concerned.
The use of these tickets is conditional upon holding a valid status card reserved for employees, trainees, and apprentices working at the Lyon Saint-Exupéry Airport platform.
This status card is issued upon online application by the employee, subject to submission of supporting documents.
Passengers using a ticket issued at a reduced fare must be able at any time to prove their eligibility for the corresponding preferential fare.
For online purchases (through the website or mobile application), passengers may request cancellation and reimbursement up to the expiry date indicated on the e-ticket, provided that the e-ticket has not been validated on board.
For purchases made without creating an account, the passenger must contact Customer Service directly to request cancellation.
To request cancellation of an e-ticket, the passenger must select the relevant order in their user account. The refund amount will be credited directly to the bank card used for payment.
Data are encrypted during transmission.
Any passenger seeking compensation for a journey made on Rhônexpress, regardless of the circumstances invoked, must provide proof of passenger status, either through a recorded transport ticket or by any other means capable of establishing:
Compensation will only be granted by Customer Service if the facts are verified and the submitted file is complete.
The Operator shall not be required to compensate losses that fall outside the scope of the transport contract.
Accordingly, in the event of delay or interruption of the Rhônexpress service, additional expenses such as:
shall not be reimbursed.
The Operator undertakes to compensate passengers on the basis of the price of a full-fare one-way ticket in the following cases:
To obtain such compensation, passengers must submit a request through the contact form available at www.rhonexpress.fr, attaching proof of ticket purchase.
Where a discount code is issued, an email will be sent containing a code valid for 2 years corresponding to the amount of the reimbursement.
Passengers are expected to behave courteously and respectfully toward others.
Passengers must ensure their own safety while on board the vehicles, as well as the safety of any person under their supervision.
The Operator declines all liability arising from violations of these regulations and reserves the right to initiate legal proceedings against offenders before the competent courts.
Persons whose appearance or behavior is likely to inconvenience others or disturb public order inside a tram, vehicle, or service facility must leave the premises when requested to do so by Operator personnel.
If such persons have paid for their journey, they shall not be entitled to any compensation.
Passengers who are victims or witnesses of theft, assault, or acts of incivility must immediately report the incident to Operator personnel.
Passengers must place their luggage in the designated storage areas.
Passengers shall not take the seat of a passenger already seated or use storage spaces located above or below another passenger's seat without that passenger's consent.
Passengers must ensure that they do not obstruct movement in aisles or access to compartments.
Depending on passenger volumes, Operator personnel may refuse access to the owner of an excessively bulky item that could present a safety risk.
All luggage must be labeled with the passenger's first and last name.
The Operator provides luggage tags for this purpose.
Passengers must not abandon or leave unattended any materials or objects within areas or vehicles assigned to transport services.
Passengers are requested to remain vigilant regarding their personal belongings and to report any suspicious package to Operator personnel.
Passenger luggage remains entirely under the responsibility of its owner.
Luggage forgotten by passengers constitutes a disruption to service operations.
In all circumstances, a passenger who has forgotten luggage on board a vehicle or within Rhônexpress facilities must immediately notify the Operator.
21. Carriage of Bulky Items
Bulky items such as luggage, parcels, strollers, bicycles, scooters, surfboards, skis, and snowboards are carried free of charge on board the vehicles.
They must be placed in the areas designated for this purpose within the tram vehicles (racks or shelves located above the seats) or in luggage compartments and storage areas in replacement vehicles.
They must not obstruct passenger movement or block vehicle entrances and exits.
Strollers must be folded during periods of heavy passenger traffic or peak hours. Unfolded strollers may nevertheless be accepted depending on passenger volumes, provided they do not obstruct circulation.
Surfboards, snowboards, and skis must be properly packed.
Except for models intended for very young children, all scooters must be foldable and folded. Passengers carrying folded scooters alongside them must ensure that no damage is caused either to other passengers or to the network's equipment.
Non-foldable scooters may be permitted under the same conditions, provided that they do not impede the smooth movement of passengers, particularly during crowded periods, and do not inconvenience other passengers.
Passengers holding a ticket connected with a rail or air journey may transport a bicycle, as may employees of the Lyon Saint-Exupéry Airport platform holding a valid employee status card.
Folding bicycles must be folded.
Cargo bicycles, tandem cargo bicycles, tricycles, bicycles equipped with trailers or any form of attachment, extended-frame bicycles, and similar vehicles are not permitted on board.
For safety reasons, powered personal mobility devices must be switched off within vehicles and service facilities. Charging such devices on board is prohibited. In accordance with Article 22 of these regulations, any item containing a battery or device likely to present a safety risk may be refused carriage.
It is prohibited to occupy seats with personal effects, parcels, or other objects in an unreasonable manner or to obstruct boarding and alighting.
It is prohibited to enter vehicles or facilities with objects or equipment which, by reason of their nature, size, weight, or quantity, may inconvenience passengers or pose a risk to their safety or that of their owner.
The Operator may refuse the carriage of bulky items, particularly during periods of heavy passenger traffic, where they are likely to:
- Obstruct passenger circulation;
- Inconvenience or disturb passengers;
- Occupy spaces reserved for priority passengers;
- Compromise safety or service quality.
The Operator shall not be held liable for any consequences arising from damage caused by transported luggage or objects, nor for damage suffered by such items.
Passengers carrying luggage or objects remain liable for any damage caused to other passengers, equipment, or network infrastructure.
The Operator shall not be liable for theft or loss of transported luggage or objects.
22. Prohibition of Weapons and Dangerous Substances
The introduction of weapons, materials, or objects which, by reason of their nature, quantity, or inadequate packaging, may present a danger, inconvenience, or nuisance to passengers is strictly prohibited.
23. Transport of Animals
The following animals are permitted on board free of charge:
- Guide dogs accompanying visually impaired passengers and assistance dogs accompanying persons with reduced mobility.
- Guide dogs and assistance dogs currently undergoing training.
- Dogs belonging to canine units of law enforcement agencies, the prison service, and customs authorities.
- Explosive detection dogs or security dogs belonging to private security companies acting on behalf of the Operator with authorization from the Transport Authority.
- Small domestic animals not classified as dangerous species, weighing less than 6 kg, provided they are transported in properly closed baskets, bags, or cages not exceeding 45 cm × 30 cm × 25 cm and do not occupy a seat.
- Dogs weighing more than 6 kg that are not classified as dangerous animals, provided they are muzzled, kept on a leash, and maintained at a distance from other passengers and animals.
All other animals are prohibited.
Permitted animals must not soil the vehicles, inconvenience passengers, or constitute a nuisance.
Passengers accompanying animals are responsible for ensuring the safety and security of other passengers and Operator personnel. They are also responsible for cleanliness within the vehicles and facilities.
Animals may not occupy seats.
Permitted animals remain entirely under the responsibility of the accompanying passenger.
The Operator shall not be liable for damage, injury, or accidents involving animals, nor for damage or incidents caused by them within vehicles or facilities.
24. Prohibition of Smoking and Vaping
Smoking and the use of electronic cigarettes or any other smoking-substitute device causing inconvenience to passengers are prohibited within trams, replacement vehicles, and facilities assigned to the Rhônexpress transport service, except in areas specifically designated for that purpose.
The determination of whether a nuisance exists is at the sole discretion of the Operator's personnel.
25. Rules Relating to Passenger Conduct and Courtesy
The following actions are prohibited within spaces or vehicles assigned to passenger transport:
- Spitting or urinating;
- Entering or remaining in a state of obvious intoxication;
- Selling or consuming alcoholic beverages, narcotics, or derived substances within trams, replacement vehicles, or Rhônexpress stations.
Passengers must not disturb the peace and comfort of others.
In particular, it is prohibited to use sound-producing devices or instruments, or to create excessive noise or disturbances on platforms or within facilities.
It is prohibited to impose upon any person remarks or conduct of a sexual or sexist nature that:
- Undermine their dignity through degrading or humiliating behavior; or
- Create an intimidating, hostile, or offensive environment.
Wearing clothing designed to conceal the face is prohibited, except where authorized by law or regulation, justified by health or professional reasons, or worn in connection with sporting activities, celebrations, artistic events, or traditional manifestations.
It is prohibited to abandon or dispose of papers, newspapers, packaging, waste, or any debris that may affect hygiene, cleanliness, or the proper operation of equipment.
It is prohibited to alter or interfere without authorization with the normal operation of equipment installed within vehicles or facilities.
It is prohibited to remove, damage, or deface labels, maps, signs, notices, advertisements, or inscriptions displayed in stations or vehicles associated with the Rhônexpress service.
26. Prohibitions Relating to Safety and Service Continuity
For safety reasons and to ensure the proper circulation of Rhônexpress vehicles, the following actions are prohibited:
- Physically obstructing passengers boarding or moving through vehicles by blocking aisles, passageways, or stairways.
- Preventing access doors from closing before departure or opening them after the departure signal, while the vehicle is moving, or before it has come to a complete stop.
- Using an emergency alarm or stop signal provided for passengers without a legitimate reason.
- Leaning outside vehicles or remaining on steps while the vehicle is in motion.
- Remaining on board beyond the terminus.
- Entering or leaving vehicles other than through the designated entrances and exits.
- Using transport vehicles as towing equipment.
Boarding or alighting at stations other than those authorized under Article 5 is also prohibited.
27. Prohibitions Relating to Infrastructure and Vehicles
It is prohibited to alter, move without authorization, damage, or interfere with:
- Railway tracks;
- Embankments;
- Fences and barriers;
- Buildings and engineering structures;
- Energy production, transmission, and distribution facilities;
- Equipment and materials used for operations.
It is prohibited to obstruct the starting or movement of vehicles upon entering, within, or exiting operational infrastructure.
It is prohibited to enter private rights-of-way, including the fenced track section between Meyzieu Z.I. Station and Lyon Saint-Exupéry Airport, unless expressly authorized.
It is prohibited to occupy the driver's position, enter, or attempt to enter the driver's cab.
Parking on service tracks or in their immediate vicinity is prohibited.
28. Right-of-Way Priority Within Service Areas
Pedestrians must yield the right of way to approaching trams when crossing tracks at authorized pedestrian crossings.
29. Movement Within Facilities and Vehicles
Circulating within passenger transport areas using any motorized or non-motorized vehicle is prohibited unless such mobility aids are used by persons with reduced mobility.
30. Priority and Reserved Seating
Within the vehicles, priority seating is reserved for:
- War-disabled veterans and military disabled persons, pursuant to Article L.251-3 of the French Military Disability and War Victims Pension Code.
- Persons whose disability makes standing difficult and who hold a Mobility Inclusion Card (CMI) bearing the mention "Disability" or "Priority," pursuant to Article L.241-3 of the French Social Action and Families Code.
- Persons whose disability makes standing difficult and who hold a National Family Priority Card issued by family-benefits organizations, together with any accompanying person where applicable.
- More generally, pregnant women, elderly persons, persons accompanied by children under four years of age, and persons with temporary disabilities (for example, users of crutches).
When such reserved seats are unoccupied, they may be used by other passengers provided they are immediately vacated when requested by an eligible passenger.
Specially adapted areas are also reserved as a priority for wheelchair users.
For safety reasons, wheelchair users and users of electric mobility scooters intended for persons with reduced mobility must position their equipment securely within the designated area and apply the brakes.
Securing the wheelchair to the vehicle floor is recommended.
The maximum total authorized weight (wheelchair and user combined) is 300 kg.
31. Prohibition of Begging
Begging is prohibited on public areas of the network and within Rhônexpress vehicles.
32. Rules Relating to Commercial Activities and Distribution
Any commercial activity or distribution within Rhônexpress vehicles, replacement vehicles, and facilities is prohibited.
Consequently, the resale of Rhônexpress transport tickets is prohibited except by duly authorized partners.
The following activities are also prohibited:
- Distributing leaflets without special authorization, soliciting signatures for petitions, or engaging in any form of propaganda.
- Taking photographs, filming, or making audio recordings without specific authorization granted jointly by the Operator and SYTRAL Mobilités.
- Offering goods for sale, displaying goods for sale, conducting sales activities, or engaging in any professional activity within public areas without the required authorization and declarations.
- Soliciting donations, offering goods for sale, selling any item, engaging in advertising activities, or displaying posters, drawings, or inscriptions without special authorization granted by the Operator and SYTRAL Mobilités.
33. Settlement Procedures for Violations
Without prejudice to the application of any specific regulatory provisions, failure to comply with the rules established by these regulations constitutes an offense which may be recorded by duly sworn and authorized agents of the Operator, as well as by law enforcement officers.
Such offenses may result in penalties corresponding to a third-class or fourth-class contravention.
In accordance with Article 529-4 of the French Code of Criminal Procedure, settlement may be effected through payment to the Operator, for whose benefit the security-related service is performed, of a fixed compensation amount, together with any transport fare due where applicable.
Alternatively, criminal proceedings may be extinguished by payment to the Operator of the prescribed fine.
Payment may be made:
- Immediately at the time the offense is recorded, directly to the duly sworn agents of the transport service Operator; or
- Within two months of the recording of the offense through the Operator's services.
In the latter case, administrative file-processing fees shall be added to the amounts due.
If immediate payment is not made, the duly sworn agent of the Operator is authorized to record the offender's name and address. Where necessary, the agent may request assistance from a judicial police officer or police agent.
The fixed compensation amount and any applicable file-processing fees accrue to the benefit of the Operator.
Where immediate payment is not made, duly sworn agents of the Operator who have been approved by the Public Prosecutor are authorized to verify and record the identity and address of the offender.
Should the offender refuse or be unable to establish their identity, the Operator's agent shall immediately notify a competent officer of the National Police or National Gendarmerie, who may order the offender to be presented without delay.
Absent such an order, the sworn agent may not detain the offender.
The procedure shall immediately cease if the offender pays all sums due under the settlement procedure.
34. Amounts and Payment Procedures for Fixed Compensation
Pursuant to Article 529-5 of the French Code of Criminal Procedure, offenders must pay the sums due under the settlement procedure within the two-month period specified in Article 33 of these regulations.
Offenses and Fixed Compensation Amounts
| Offense |
Fixed Compensation (incl. VAT) |
| Passenger holding an invalid transport ticket (including lack of required supporting documents for ages 12-25, failure to present airport-platform entitlement card, etc.) |
€25 |
| Passenger traveling without any transport ticket (in addition to the applicable fare) |
€50 |
| Violations relating to security, safety, or conduct rules established by these regulations, including suspicious packages |
€150 |
| Smoking outside authorized areas |
€72 |
| Vaping prohibited areas |
€35 |
| Administrative file-processing fee (applicable when payment is not made immediately to the sworn agent; not applicable to minors) |
€20 |
If neither payment nor formal objection is made within the specified time limit, the offense report shall be transmitted to the Public Prosecutor's Office.
The offender shall then automatically become liable for an increased fixed fine, recoverable by the French Public Treasury pursuant to an enforceable title issued by the Public Prosecutor.
Employees of the Lyon Saint-Exupéry Airport platform who fail to carry their employee status card are liable for the fixed compensation applicable to lack of supporting documentation.
The report may be cancelled if the individual presents the status card within 48 hours of the offense being recorded at the TCL Collection Office, located at:
17 Boulevard Vivier Merle, 69003 Lyon
(Open Monday to Friday from 9:30 a.m. to 6:00 p.m.)
Offenders may contest the fixed compensation online via the contact form available on the Rhônexpress website or by telephone at +33 9 70 83 07 08.
35. False Identity Declarations
Passengers who provide false names, false identities, or false addresses to duly sworn agents are liable to the penalties provided for by Article L.2242-5 of the French Transport Code.
36. Habitual Fare Evasion
Any person who habitually travels on public passenger transport services without holding a valid transport ticket is liable to:
- Six months' imprisonment, and
- A fine of €7,500.
Habitual fare evasion is deemed to exist where a person has, within a period of twelve months or less, been the subject of more than five violations for traveling without a valid ticket or with an invalid or incomplete ticket, and those violations have not resulted in settlement under Article 529-3 of the French Code of Criminal Procedure.
37. Complaints
In the event of dissatisfaction with the service provided by Rhônexpress, passengers may submit a complaint:
- Via the website www.rhonexpress.fr, or
- By telephone at +33 9 70 83 07 08.
Complaints must be accompanied by transport tickets and any supporting documents necessary for their processing.
If the passenger remains dissatisfied with the handling of the complaint, they may refer the matter to the Tourism and Travel Ombudsman (MTV) online at:
https://www.mtv.travel
Onboard agents and drivers are not authorized to receive or resolve complaints.