Rhônexpress' commitment to its customers

To safeguard your privacy, Rhônexpress does everything it can to protect the confidentiality of your personal information. This page tells you how Rhônexpress processes your personal information.

Reason for collecting personal information

Rhônexpress collects and uses your personal information in order to provide a high-quality service. Your personal information enables us to:

  • answer your questions
  • inform you of any changes to the services we provide (disruptions etc.)
  • respond to your requests for compensation or refunds
  • send you documentation
  • allow you to take part in competitions
  • send you any gifts or prizes you win.

How we collect personal information

We collect information about you through data collection forms. In accordance with data protection law, we indicate whether fields are mandatory or optional using an asterisk. The information you provide is collected and stored in a secure database.

Disclosure of personal information

Rhônexpress undertakes never to disclose information about you. We do not sell, rent or reveal to any third party personal information provided by visitors to this website.

Access to your personal information

You have the right to access, modify, correct and delete data about you (article 34 of the French data protection act). To exercise this right, contact Rhônexpress:

  • by e-mail at the following address: rhonexpress@transdev.com
  • by post to: Rhônexpress
                       Customer Service
                       190 rue Antoine Becquerel
                       69881 Meyzieux cedex

Note: This security commitment from Rhônexpress to its customers may be changed at any time. We invite you to visit regularly to make sure you are aware of any changes.