OPERATING REGULATIONS AND GENERAL TERMS AND CONDITIONS OF SALE

From 01/05/2018

  • French Law no. 2016-339 of 22 March, 2016 on the prevention and fight against anti-social behaviour, against attacks on public safety and against terrorists acts in public transportation
  • French Decree No. 2016-541 of 3 May 2016 on safety and rules of conduct in rail or track transport and other public transport,
  • French Code of Criminal Procedure, notably articles 529-3, 529-4, 529-5, R. 49-5, R. 49-6, R. 49-7 and R. 49-8;
  • French Transport Code, particularly its articles L. 1252-1, L. 1252-12, L. 1611-1, L. 2000-1, L. 2241-1, L. 2241-6, L. 2242-4 and L. 2251-4
  • French Public Health Code, particularly its articles R. 3511-1 and R. 3512-1;

Rhônexpress is the trading name of the service operated by CFTA Rhône SASU with a share capital of € 37,000, whose head office is located in Meyzieu 69881-190 rue Antoine Becquerel, registered at the corporate and trade register (RCS, from its French initials) of Lyon under number 489 304 907.

Rhônexpress aims to transport passengers between the stations of Rhônexpress Lyon-Saint Exupéry Airport and Part-Dieu Villette.

 

ARTICLE 1 | The contract of carriage

The contract of carriage is confirmed by the Rhônexpress ticket issued on paper or electronic form and presented by passengers. The ticket, unless there is proof to the contrary, shall be prima facie evidence of the conclusion and the contents of the contract of carriage.

Passengers must have a valid ticket throughout the journey. They must show their tickets to agents of the operator CFTA Rhône on request. Travellers purchasing their ticket on board are required to pay a supplement. In the absence of payment of a ticket, before or during their journey, passengers may be issued an infringement report and excluded from the train

 

ARTICLE 2 | Advertising of general conditions of sale and operating regulations 

The operating regulations and the general conditions of sale are available:

- on request at 0826 00 17 18

- on display screens on board of trains

- on display screens of ticket vending machines

- on the website:  www.rhonexpress.fr

- on the mobile app (IOS, Android)

The operating regulations and the general conditions of sale aim to define the operating conditions of the Rhônexpress service as well as the terms and conditions for the sale of tickets to passengers through the various distribution channels and, if applicable, reimbursement conditions in the event of difficulties related to the service.

Depending on the specifics of the processing of personal data in particular, these general conditions of sale are consequently supplemented and detailed during a purchase made on the Rhônexpress website, on the mobile application or when a claim is made at the number provided.

The information collected on the infringement report is recorded in an electronic file by CFTA Rhône to conduct the appropriate prosecution. The above mentioned information shall be kept until the amount of the fine is paid or for a maximum of two years and shall be transferred to the public prosecutor's office if necessary.

Passengers must be aware of the above requirements prior to any purchase. By completing the purchase, passengers acknowledge having read these terms and conditions of sale and the operating regulations and to accept the terms.

 

ARTICLE 3 | Scope of application

The provisions of the operating regulations and the general conditions of sale apply to trains, rights-of-way, infrastructure and replacement vehicles assigned to Rhônexpress services.

 

Main obligations of travellers

ARTICLE 4 | Obligations of passengers with regard to ticketing

4.1 - Payment of the price

The main obligations of passengers are to pay the transport price prior to travelling or with a surplus during the journey as well as to make sure that tickets have been issued following their instructions.

Passengers must carry a ticket purchased:

  • either on the website www.rhonexpress.fr or on the mobile application Rhônexpress. The website www.rhonexpress.fr and the mobile application allow secure payments by credit card (Visa, MasterCard, American Express, Maestro Electron).
  • or from ticket vending machines placed on or near the platforms of each station. ATMs accept credit card payments (Visa, Mastercard, American express, Maestro Electron) and cash payments (Euro).
  • at the sales kiosks available at the airport, at the TCL Bellecour boutique and from any partners during fairs.
  • either on board the train or the substitute vehicle with a train attendant if the passenger has not had time to obtain his / her ticket before boarding the train. In this case, a surcharge of € 4 per transaction in relation to the prices charged on the ATMs is applied. Only payments by credit card (Visa, Mastercard, American Express, Maestro Electron) and cash (Euro) shall be accepted. In the latter case, passengers may be required to pay with the exact cash amount when purchasing a ticket from the train attendant. Please note that train attendants carry a limited supply of change. If a customer cannot provide the exact amount, the train agent shall keep the cash presented by the passenger and a coupon will be given to the customer with his / her ticket inviting him / her to pick up his / her change at the headquarters of CFTA Rhône.

The purchase is effective only when full payment of the ticket is made.

Passengers who make a purchase on the site state to have full legal capacity.

4.2 - Keeping the ticket in good condition

Passengers must ensure that their ticket remains in good condition and are obliged to use it in accordance with the instructions given to them. As a result, illegible, destroyed or stolen tickets cannot be refunded.

4.3 - Validation of the ticket by the train attendant

Passengers must validate the ticket, whether on paper or as an e-ticket with the train attendant. They must show their tickets to CFTA Rhône's staff on request and keep them until arrival at their final destination.

Staff may remove tickets for screening purposes. In this case, a replacement ticket or a receipt is given to travellers.

 

Routes and timetables of the Rhônexpress line

ARTICLE 5 | routes, boarding and alighting of authorised passengers

The Rhônexpress service offers a journey time of less than 30 minutes between Lyon Part-Dieu and Lyon-Saint Exupéry Airport with 2 intermediate stops at Vaulx-en-Velin La Soie and Meyzieu Z.I. The Rhônexpress service operates 365 days a year.

Passengers are only allowed to make the following routes:

- Lyon Part-Dieu Villette> Lyon-Saint Exupery Airport

- Vaulx-en-Velin La Soie> Lyon-Saint Exupéry Airport

- Meyzieu> Lyon-Saint Exupery Airport

- Lyon-Saint Exupéry Airport> Lyon Part Dieu Villette

- Lyon-Saint Exupéry Airport> Meyzieu

- Lyon-Saint Exupéry Airport> Vaulx-en-Velin La Soie

The service does not offer any local services within the urban transport perimeter of the Lyon urban area.

 

ARTICLE 6 | substitution vehicles arranged by the operator

Alternative vehicles (coach, minibus or taxis) can be arranged by the operator according to special conditions.

The above mentioned vehicles can offer services between 00:00 a.m. and 4:25 a.m. while waiting for late flights.

These vehicles can also be arranged for between 4:25 a.m. and 00:00 a.m. in order to maintain the public service. In other words, in the event of difficulties concerning traffic conditions for the Rhônexpress tramway related to technical incidents, safety, security or force majeure.

 

ARTICLE 7 | Access to schedules

Rhônexpress service schedules are provided:

- in each station and train

- on the website www.rhonexpress.fr

- on the mobile app (IOS, Android)

- on flyers.

Changes to schedules may occur during the year as well as in case of traffic disruption.

In the latter case, passengers are asked to consult the platform displays and, if necessary, to check with any staff members of Rhônexpress at the station.

 

ARTICLE 8 | Rhônexpress service schedules

Schedules

Departure Lyon Part-Dieu Villette to Lyon-Saint Exupéry Airport

Departure Lyon-Saint Exupéry Airport to Lyon Part-Dieu Villette

Frequency

from 6 p.m. to 9 p.m.

from 6 p.m. to 9 p.m.

15 min

from 4.25 a.m. to 6 a.m.

from 5 a.m. to 6 a.m.

30 min

from 9 p.m. to midnight

from 9 p.m. to midnight

30 min


For departures from Vaulx-En-Velin la Soie or Meyzieu Z.I stations, please refer to the on/line display on www.rhonexpress.fr, the Rhônexpress mobile application or the display screens on trains.

In the event of operational difficulties affecting the line, specific terms of reimbursement have been envisaged.

 

ARTICLE 9 | Return guarantee

The Rhônexpress service guarantees a return to the Lyon Part-Dieu train station in the event of a delay in a scheduled flight if the flight lands within a time that allows the use of Rhônexpress. In the above case, the additional service can be provided by tram or by a substitute vehicle subcontracted by Rhônexpress.

 

Rates, terms of purchase and reimbursement of Rhônexpress transport tickets

ARTICLE 10 | Rates and terms of use of Rhônexpress transport tickets

The terms and conditions of purchase are an integral part of the contract that binds Rhônexpress to passengers when purchasing a ticket from a distributor or from www.rhonexpress.fr.

Rhônexpress undertakes to meet the demand of passengers within the limits of available seats on board. Seats cannot be booked in advance with Rhônexpress.

Transport tickets

Prices of automatic ticket vending machines (€)

Internet prices (€)

One way

€ 16.10  

€ 14.90

One way 12-25 year-olds

€ 13.40

€ 13.40

Return

€ 27.80

€ 26.20

Return 12-25 year-olds

€ 23.50

€ 23.50

Return 4 hours

€ 17.70

€ 17.70

10 journeys

€ 130.70

€ 130.70

Return ticket - 1 month in advance

 -

€ 24.10

Return ticket - 2 month in advance

 -

€ 21.10

Return ticket 12-25 year-olds

1 month in advance

-

€ 23.30

Return ticket 12-25 year-olds

2 months in advance

-

€ 19.80

Return ticket Rhônexpress + Lyon City Card 1 day

-

€ 42

Return ticket Rhônexpress + Lyon City Card 2 days

-

€ 51

Return ticket Rhônexpress + Lyon City Card 3 days

-

€ 59

Return ticket Rhônexpress + Lyon City Card 4 days

-

€ 67

Purchase terms with Rhônexpress train attendants

Supplement for ticket purchases on the tramway

€ 4

Ticket TCL 1 journey

€ 1.90


  • One Way tickets can be used for one journey with Rhônexpress. They are valid for 1 year from the date of issue.
  • One way tickets for 12-25 year olds can be used to make a single journey with Rhônexpress. They are valid for one year from the date of issue for a person whose age is between 12 and 25 years of age inclusive.
  • Return tickets can be used to make a return trip with Rhônexpress. They are valid for 1 year from the date of purchase until the second validation by the train attendant during the journey. Return trips cannot be made within 45 minutes following One Way journeys.
  • Return tickets for 12-25 year olds can be used to make a return trip with Rhônexpress. They are valid for 1 year from the date of purchase until the second validation by the train attendant during the return journey. Return journeys cannot be made within 45 minutes following the One Way journey, for a person whose age is between 12 and 25 years of age inclusive.
  • The 4-hour return ticket is used to make a return trip with Rhônexpress. It is valid for 1 year from the date of purchase. It can be used 4 hours from the first validation and until the second validation by the train attendant during the return journey. Return trips cannot be made within 45 minutes following One Way journeys.
  • Tickets for 10 journeys are used to make 10 trips on Rhônexpress, alone or with several people travelling together. They are valid for 1 year from the date of purchase within the limit of its 10th validation.
  • Early return ticket - 1 month in advance can be used to make a return trip with Rhônexpress. They can only be used 1 month following the purchase. As of this date, return trips must be made within 12 months.
  • Early return ticket - 2 months in advance can be used to make a return trip with Rhônexpress. They can only be used 2 months following the purchase. As of this date, return trips must be made within 12 months.
  • Return tickets for 12-25 year-olds - 1 month in advance can be used to make a return trip with Rhônexpress for a person between 12 and 25 years of age. They can only be used 1 month following purchase. As of this date, return trips must be made within 12 months.
  • Return tickets for 12-25 year-olds - 2 months in advance are bought 2 months in advance and can be used to make a return trip with Rhônexpress for a person whose age is between 12 and 25 years of age. It can only be used 2 month following purchase. As of this date, return trips must be made within 12 months.
  • Return Rhônexpress tickets + Lyon City Card is a card that allows unlimited access to public transport in the city:

Lyon City Card 1 day: 1 day from the first validation in a public transport of Greater Lyon.

For the Lyon City Card 2 days: 2 days from the first validation in a public transport of Greater Lyon.

Lyon City Card 3 days: 3 days from the first validation in a public transport of Greater Lyon.

Lyon City Card 4 days: 4 days from the first validation in a public transport of Greater Lyon.

- allow free access to 22 museums / exhibitions, guided tours, cruises, walks, Fourvière rooftop tours, weaving looms, planetarium, puppet shows ...

- to benefit from discounts on excursions, opera, theatres, Vélo’v (bike rental service), aquarium, France adventures, Lyon grand tour, Maison de la danse.

  • Supplement for purchase on board the tram applies when passengers buy their tickets from a train attendant in a train. The above surcharge applies to the total amount that passengers pay, regardless of the number of tickets purchased.
  • The ticket TCL 1 journey is permitted for return trips, the single ticket is valid throughout the TCL network beyond an hour if the last validation occurs before the one-hour limit.

 

Article 11 | Specific conditions applicable to passengers who are minors

Passengers under 12 years old travel free on Rhônexpress. They must travel accompanied by an adult. The train attendant may need to see an official identity document to verify the age of the passenger in question.

 

Article 12 | Specific conditions applicable to carers of disabled persons

Passengers accompanying another passenger with a CMI card, priority card or disability card, travel free on Rhônexpress.

  

Article 13 | Rates for personnel of the Lyon-Saint Exupéry Airport platform

The use of these tickets is subject to holding a card by the valid right-holders reserved for employees, trainees and students performing their activities on the Lyon-Saint Exupéry airport platform. It is sold 3 Euro and is valid for one year. Only the transport centre (welcome area) of Lyon-Saint Exupéry Airport issues the above cards to right-holders. These cards are registered and not transferable to a third party.

Transport tickets

Rate (€)

One way

€ 5

7 days

€ 38.50

31 days

€ 128.40

40 Trips

€ 155.20

Return

€ 10

 

Terms of use:

  • One way ticket can be used to make a single trip with Rhônexpress. It is valid for 45 minutes from its issue.
  • The 7-day ticket allows an unlimited number of trips with Rhônexpress for a period of 7 days from the first validation by the Rhônexpress train attendant.
  • The 31-day ticket allows an unlimited number of trips with Rhônexpress for a period of 31 days from the first validation by the Rhônexpress train attendant.
  • The 40 trips ticket allows 40 trips with Rhônexpress. It is valid for 1 year from the first validation within the limit of 40 trips.
  • Return tickets can be used to make a return trip with Rhônexpress. They are valid for 1 year from the date of purchase until the second validation by the train attendant during the journey. Return trips cannot be made within 45 minutes following One Way journeys.

 

ARTICLE 14 | Presentation of supporting documentation for preferential tariffs

Passengers using a ticket issued at a reduced rate must at any time be able to prove their status as entitled to the benefits of this preferential rate.

 

ARTICLE 15 | MyRhônexpress card

The option MyRhônexpress benefits loyalty card is on sale on the website exclusively at € 8.90, valid for 1 year. Its purchase is conditioned by the simultaneous purchase of a Rhônexpress e-ticket. This option entitles passengers to a number of advantages (discounts on journeys, exclusive offers from more than 35,000 partners and more services throughout the year, flight cancellation insurance, dedicated customer service, door-to-door service). Details of the offer can be found on the page MyRhônexpress (https://www.rhonexpress.fr/en/my-rhonexpress/85/my-rhonexpress-avantages/81) and are likely to change depending on partnerships in progress.

 

ARTICLE 16 | Conditions for reimbursement of tickets

16.1 - Transport tickets available at ATMs and through Rhônexpress train attendants

Tickets purchased from ticket vending machines and train attendants are not refundable or exchangeable.

16.2 - Transport tickets available on the Rhônexpress website or on the Rhônexpress mobile application (e-tickets)

As an exception to the previous section, for online orders (on the website or via the mobile application), passengers have until the expiry date mentioned on the e-ticket to request cancellation and a refund, provided that the e-tickets in question have not been validated on board.

The request for cancellation must be made through the refund form available in the History section of users' accounts created during their first order on the Rhônexpress website. For orders placed without creating an account, users must contact the customer service to request cancellation.

Cancellation requests of e-tickets shall require users' bank details in order to allow CFTA Rhône to credit the account by bank transfer or by crediting their credit card. Data is encrypted when it is sent. Cancellation fees of a fixed amount of € 3, all taxes included are deducted for any orders cancelled 7 days after the purchase date.

 

ARTICLE 17 | Terms of refund in the event of delays in the Rhônexpress service

Reimbursement terms in the event of delays are applicable to tickets purchased through ATMs, train attendants, the Rhônexpress website and the Rhônexpress mobile application.

Anyone who expresses the intention to obtain compensation during a trip to Rhônexpress, regardless of the circumstances invoked, shall be required to provide evidence of his or her status as a user, either by justifying his/ her ticket purchase, or by any means likely to establish not only the reality of the journey which he/ she claims to have made but also the conclusion of the contract of carriage and the payment of the price relating thereto.

Compensation shall be accepted by customer service only if the facts are proven and the file is complete.

CFTA Rhône cannot be held liable for damages that fall outside the scope of this contract. Therefore, in the event of delays or interruption of the Rhônexpress service any additional charges (hotel, taxi, flight ...) cannot be refunded.

Reimbursement terms in the event of delay

Delay

Reimbursement of the ticket

> 10 min

50%

> 20 min / service cancellation

100 %


CFTA Rhône undertakes to compensate passengers on the basis of the price of a full-fare one way ticket in the following cases:

- delay of the train on arrival compared to the theoretical timetable of between 11 and 20 minutes: 50% refund 

- delay of the train on arrival compared to the theoretical schedule of more than 20 minutes: 100% refund

- service cancellation: 100% refund.

To obtain the aforementioned compensation, passengers must make a request using the contact form on www.rhonexpress.fr or by mail to CFTA Rhône enclosing the proof of purchase of tickets.

CFTA Rhône shall then sends the user a refund by bank transfer, credit card or discount code. In the latter case, an email is sent with a discount code which is valid for 2 years corresponding to the amount of the refund.

The discount code is to be used only on the website during a future purchase of an e-ticket (transferable).

Compensation for delay does not apply in the event where a road substitution service is active.

The above compensation does not apply to passengers travelling with a free Rhônexpress ticket or ticket reserved for airport platform staff.

 

Rules of Conduct and prohibited conduct on Rhonexpress trains and substitution vehicles

ARTICLE 18 | Compliance with Rhônexpress operating regulations

Passengers are encouraged to behave courteously and civil manner. Passengers must ensure their own safety on board the trains, as well as the safety of any person in their care.

CFTA Rhône declines in advance any liability due to breach of these regulations for any resulting damages and reserves the right to take legal action in the courts of the relevant jurisdiction against infringers.

 

ARTICLE 19 | Compliance with orders of the operator's agents

People who by their conduct or behavior may inconvenience, disturb the public order inside a Rhônexpress service train or vehicle must leave the premises if the request is made by the operator's personnel. If the above have paid the price of their trip, they shall not be entitled to claim any compensation in such a case.

A passenger who is a victim or witness of a robbery, assault or anti/social and offfensive behaviour must immediately report the facts to the operator's personnel.

 

ARTICLE 20 | Objects obstructing access to seats, entrances and exits of Rhônexpress trains and substitution vehicles

Passengers must leave their luggage in the spaces provided for this purpose. It is forbidden to occupy seats with effects, parcels or other objects and to obstruct boarding and alighting of passengers in trains or other substitution vehicles.

It is forbidden to take the place of a traveller who already has a seat or to use the storage spaces above or below a seat occupied by another traveller without his or her agreement. Passengers must also be careful not to impede traffic in corridors or access compartments.

Depending on the number of passengers in the train, it is likely that the operator's agents may refuse access to the owner of an object that is too cumbersome and could create a safety risk.

Baggage must be labelled (names, first names). The operator provides passengers with labels provided for this purpose.

 

ARTICLE 21 | Rules for abandoned baggage and other items left unattended

Passengers must not abandon, leave unattended equipment or objects in spaces or vehicles used for transport.

Passengers are required to pay attention to their belongings and to report any package that appears suspicious to the operator's personnel. Passengers' luggage shall remain their responsibility.

Luggage that has been forgotten by passengers is disruptive to the line's operation. Indeed, an abandoned item of luggage can lead to the establishment of a "suspicious package" procedure or a displacement of the police disrupting the line's operation.

In any case, passengers who have forgotten their luggage in a train or in the surrounding areas of the Rhônexpress service must immediately inform CFTA Rhône.

CFTA Rhône may be required to file a complaint for infringement of article L.2242-4, section 4 of the French Transport Code if the abandonment of luggage caused a traffic incident.

 

ARTICLE 22 | Special cases of strollers, cycles, rollers, parcels and luggage, bulky objects

Folded strollers, parcels, bicycles, rollerblades and skateboards are allowed free of charge on the trains and in the holds and compartments of substitute vehicles. They must be placed in the rack provided for this purpose at the entrance of the trains or on the overhead shelves above seats.

Surfboards, snowboards and skis must be packaged.

The operator's agents are authorised to refuse the admission of the above objects if they are likely to inconvenience, hinder or constitute a risk for other travellers and in particular, during peak times.

 

ARTICLE 23 | Prohibition of carrying weapons or hazardous materials 

It is forbidden to carry weapons, materials or objects which by their nature their quantity or insufficiency of their packaging can be dangerous, annoying or inconvenience passengers.

 

ARTICLE 24 | Rules specific to animals accompanying passengers

Dogs without muzzle serving as a guide for the blind and the assistance of persons with reduced mobility and those assisting the police are accepted on the Rhônexpress service. Pets are also allowed if they are placed in a closed carrier, weigh less than 5 kg and do not occupy a seat.

Permitted animals must under no circumstances soil the operator's vehicles and rights of way or inconvenience passengers.

The operator cannot be held responsible for the consequences of accidents to animals or for any damages they may have caused.

 

ARTICLE 25 | No smoking in vehicles and rights-of-way 

Smoking or vaping is forbidden on trains, substitute vehicles and outbuildings assigned to the Rhônexpress transport service other than in the spaces provided for this purpose.

 

ARTICLE 26 | Rules of behaviour and good citizenship of travellers 

Passengers are prohibited from spitting or urinating in spaces or vehicles used for the carriage of passengers. 

t is forbidden to enter or remain in a state of drunkenness in spaces or vehicles used for the carriage of passengers. It is forbidden to sell and consume any alcoholic beverages, narcotic products or derivatives in trains, substitute vehicles and Rhônexpress stations.

Passengers must avoid disturbing other passengers. It is forbidden to use sound devices or instruments, or disturb others by noise or disturbances on platforms or in the outbuildings.

It is forbidden to abandon or throw away in trains or vehicles and in the stations all papers, newspapers, packing, residues or rubbish of all kinds that may damage the hygiene or cleanliness of places or is likely to cause disturbances in the operation of facilities.

It is prohibited to modify or disturb without an authorisation the normal operation of the equipment installed in spaces or vehicles.

It is forbidden to remove or damage labels, cards, signs or inscriptions, advertisements displayed in the Rhônexpress service stations.

 

ARTICLE 27 | Prohibitions relating to the safety and continuity of the Rhônexpress service

For obvious reasons of safety as well as for the smooth transit of Rhônexpress trains, it is forbidden to:

- physically obstruct boarding and alighting of other passengers by obstructing the corridors, passageways or stairways of trains, alternative vehicles or rights-of-way,

- obstruct the closing of the vehicle access doors before departure or to open them after the start signal during the journey and before the vehicle has come to a complete halt,

- use an alarm or stop signal placed at the disposal of passengers to call the operator's agents without having a legitimate reason,

- lean outside vehicles or to remain on the footboards during transit,

- take up or remain in the vehicle following arrival at the terminal,

- enter or leave vehicles otherwise than through the accessways provided for that purpose,

- use vehicles used for transport as towing gear.

It is also forbidden to board or alight in stations other than those intended for this purpose as indicated in Article 5.

 

ARTICLE 28 | Prohibitions in respect of Rhônexpress facilities and vehicles

It is forbidden to modify, move without an authorisation or to degrade or disturb: the railway, embankments, fences, barriers, buildings and structures, transport and energy distribution facilities, appliances and the equipment of any kind used for operating purposes.

It is prohibited to impede the start-up and transit of vehicles in entrances, rights-of-way or when exiting an area.

It is forbidden to drive on any private property including the section of lane closed between Meyzieu Z.I station and Lyon-Saint Exupéry Airport unless expressly authorised.

It is forbidden to sit at the driving position of a vehicle, to enter or attempt to enter the cab of a vehicle.

 

ARTICLE 29 | Priority rule of passage within rights of way

Pedestrians must give priority to approaching trains in the event of crossings routes.

 

ARTICLE 30 | Traffic in Rhônexpress rights-of-way and trains

It is forbidden to drive without an authorisation on a vehicle whether motorised or not in the spaces provided for passenger transport except for the means of travel used by people with reduced mobility.

 

ARTICLE 31 | Priority rules for access to passenger seats

In each train, spaces reserved for people with reduced mobility are allocated in ascending order below:

- persons with the CMI card for disabilities, "priority" card or disability card,

- pregnant women,

- persons accompanied by children under 4,

- people over 75 years of age.

When the above reserved seats are unoccupied, they may be used by other passengers provided that they immediately assign them to the priority persons when the latter make a request directly or through the staff of CFTA Rhône.

 

ARTICLE 32 | Prohibition related to begging

It is forbidden to practice begging on the public domain and in the trains.

 

ARTICLE 33 | Rules relating to operation by Rhônexpress or commercial distribution

It is forbidden to carry out a commercial operation or distribution in trains, substitute vehicles and Rhônexpress rights of way. Consequently, it is forbidden for anyone to resell Rhônexpress tickets, except for partners authorised by Rhônexpress.

It is also forbidden to:

- to distribute leaflets without a special authorisation, to request the signing of petitions,

- to shoot photographic or cinematographic content unless a special authorisation has been issued by the operator and SYTRAL,

- to offer, without an authorisation, on a regular basis, sell or to exhibit for the sale any goods or to carry out any other professional activities in public places, 

- to beg, to offer for sale, to sell anything, to engage in any publicity and to affix posters, drawings or inscriptions without having a special authorisation issued by the operator and SYTRAL.

 

Compensation and transaction terms applicable to offenders of Rhônexpress' Operating Rules

ARTICLE 34 | Transactional Terms

Notwithstanding the application of certain specific regulations, failure to comply with the rules laid down in this Regulation constitutes an offence that may be confirmed by the operator's sworn and approved agents and by law enforcement officers. resulting in the payment of a 3rd or 4th class fine. 

Pursuant to Article 529-4 of the French Code of Criminal Procedure, transactions are carried out through payment to the operator of a lump sum compensation, and, where appropriate, the amount due for the transport ticket. However, public action is extinguished by the payment to the operator of the fine.

The above payment is made:

- at the time of confirming the offence to the operator's sworn officers of the transport service,

- or within two months of verifying the infringement of the operator's service. In this case, the amount of expenses for compiling the case file is added to the sums due. 

in the absence of immediate payment, sworn agents of the operator's Rhônexpress service are entitled to collect the name and the offending address. If necessary, these agents may request the assistance of an officer or a judicial police officer.

The amount of the lump sum compensation and, where applicable, the cost of the file preparation fees are given to the operator.

 In the absence of an immediate payment, the agents of the operator of the Rhônexpress service, if they have been approved by the public prosecutor and sworn, are entitled to identify the offender's identity and address.

If the offender refuses or is unable to prove his/her identity, the officer of the operator of the Rhônexpress service immediately reports to any judicial police officer of the national police or the relevant national gendarmerie, who may then order that the offender appear before the operator's officer without delay. In the absence of the above mentioned order, sworn agents cannot detain offenders. The procedure is terminated immediately if the offender pays all amounts due in respect of the transaction.

 

ARTICLE 35 | Amounts and payment terms for lump sum payments

Pursuant to Article 529-5 of the French Code of Criminal Procedure, within the two-month period provided for in the preceding section, offenders must pay any amounts due in respect of transactions, unless a protest to the operator's service is made within this period. The above protest accompanied by the offence report is forwarded to the public prosecutor.

in the absence of payment or protest within the two-month period mentioned above, the offence report shall be sent by the operator to the Public Prosecutor's Office and the offender shall automatically become liable to pay an increased flat-rate fine recovered by the French Public Treasury by virtue of a writ of execution by the Public Prosecutor's Office.

Offences

Amount of flat-rate allowances (€)

Travellers with invalid tickets (in particular failure to provide supporting evidence for 12-25 year-olds, not having an airport platform right-holders card ...)

€ 20

Travellers without any tickets (amount that must be added to the price of the ticket)

€ 50

Offences relating to safety and rules of conduct enacted by this Regulation

€ 150

Smoking outside authorised locations

€ 72

Filing fees for tickets that are not paid immediately to sworn agents (not applicable to minor offenders)

€ 20


ARTICLE 36 | Specific terms and conditions applicable to employees of the Lyon-Saint Exupéry Airport platform

Employees of the Lyon-Saint Exupéry Airport platform who do not hold their entitlement card are liable for the lump sum payment due to a lack of supporting documents. The infringement report may be cancelled if the person in question submits his / her card within 48 hours from noting the infringement at the Rhônexpress Maintenance Centre (190 rue Antoine Becquerel 69330 Meyzieu), from Monday to Friday from 9 a.m. to 12 p.m. and 2 p.m. to 4:30 p.m.

 

ARTICLE 37 | Travelling under a false identity

Persons declaring a false address or a false identity with sworn agents shall be punished by the penalties provided for in Article L.2242-5 of the French Transport Code.

 

ARTICLE 38 | Usual offence

A penalty of 6 months' imprisonment and a fine of € 7,500 is the punishment for persons who usually travel in any means of public transport without a valid ticket.

The habit is characterised by the fact that the person concerned has been found to be travelling for a period of less than or equal to 12 months and with more than 5 infringements for being without a ticket or carrying an invalid or uncompleted ticket which did not result in payment pursuant to Article 529-3 of the French Code of Criminal Procedure.

 

ARTICLE 39 | Tourism and travel mediator

In the event of an offender's dispute with the operator's service within two months following the observation of the infringement and if the response provided to your complaint does not meet your expectations, a request can be addressed to the Tourism and travel mediator within one year from the date of registering your claim with our customer service.

The tourism and travel mediator can be contacted directly by internet by downloading the referral form: http://www.mtv.travel and returning it duly completed to the following address MTV Médiation Tourisme Voyage - BP 80 303 - 75823 Paris Cedex 17.

 

General rules on passenger complaints

ARTICLE 40 | Services able to receive claims

Drivers and train attendants are not entitled to pay claims.

All complaints must be addressed:

- using the contact form of the website or the mobile application

- by mail to the following address: CFTA Rhône operator Rhônexpress Customer service 190 rue Antoine Becquerel 69881 Meyzieu cedex

- by calling 0826 00 17 18

Claims must be accompanied by tickets and other supporting documents necessary for their processing.

A register, intended to receive the complaints of persons who would have made a complaint on the Rhônexpress service or against companies related to its service, is kept by CFTA Rhône as well as on the site www.rhonexpress.fr (contact form).

 

ARTICLE 41 | Hierarchy of regulatory texts applicable to Rhônexpress services

The conditions under which tickets can be used and the fares are established by Syndicat Mixte des transports pour le Rhône et l’agglomération lyonnaise (SYTRAL from its French initials or the "Public Transport Authority of the Rhone and Lyon area").

In the event of discrepancies between this order and the prefectural order authorising the launch of a transport line, the provisions of the latter shall prevail.